Terms of service
Terms of Service
Last updated: May 2026
Welcome to Twelve Silver Trees. These Terms of Service govern your use of our website and any purchases made from Twelve Silver Trees Ltd.
By using this website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy, and Returns Policy.
About Us
Twelve Silver Trees Ltd
Company Registration Number: 13379947
Registered Office:
20 Hurst Road
Earl Shilton
Leicestershire
LE9 7FG
United Kingdom
Email: 📧 Hello@twelvesilvertrees.com
Twelve Silver Trees offers jewellery, gifts, accessories, and related products through its website and selected third-party sales channels.
2. Website Use
You agree to use this website lawfully and not interfere with its operation, security, or functionality.
By placing an order, you confirm that you are legally capable of entering into a binding contract.
All website content, including photography, branding, written content, graphics, and original designs, remains the intellectual property of Twelve Silver Trees Ltd unless otherwise stated.
3. Product Information
We aim to ensure all descriptions, prices, images, and product information are accurate.
However, slight variations in colour, finish, materials, natural stones, handmade details, packaging, or presentation may occur.
We reserve the right to correct errors, update product information, or amend pricing where necessary.
4. Orders
Submitting an order constitutes an offer to purchase goods.
An order is accepted only when dispatch confirmation is issued.
We reserve the right to refuse or cancel orders where necessary, including in cases of pricing error, stock issues, suspected fraud, or inability to fulfil.
5. Payment
Payments are processed securely through approved payment providers available at checkout.
Orders will not be dispatched until payment has been successfully authorised.
6. Shipping
Delivery estimates are provided as guidance only.
Transit times may vary due to courier operations, customs clearance, weather conditions, industrial action, or other events outside our reasonable control.
Full delivery terms are outlined in our Shipping Policy.
7. Returns & Cancellations
Returns, cancellations, and refunds are governed by our Returns Policy and your statutory rights under UK consumer law.
Certain exclusions may apply, including personalised items and hygiene-sensitive goods where legally permitted.
8. Privacy
We process personal information in accordance with UK data protection law.
For details, please see our Privacy Policy and Cookie Policy.
9. Intellectual Property
No content from this website may be copied, reproduced, adapted, distributed, or commercially used without prior written permission.
10. Liability
Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for fraud, fraudulent misrepresentation, or death/personal injury caused by negligence.
Subject to applicable law, Twelve Silver Trees Ltd shall not be responsible for indirect or consequential loss arising from use of this website or purchased goods.
This does not affect your statutory rights.
11. Governing Law
These Terms are governed by the laws of England and Wales, and disputes shall be subject to the jurisdiction of the courts of England and Wales.
12. Contact
For enquiries regarding these Terms:
📧 Hello@twelvesilvertrees.com
