Our Guarantees


Online orders have increased with COVID-19, and as a result, couriers and the Royal Mail are experiencing some delays. Whilst we expect yo order to arrive in 1-2 business days, please allow up to 14 days for your delivery. Collection in store is currently unavailable.

Our Guarantees

All our silver jewellery is crafted from .925 silver also commonly referred to as sterling silver. Sterling silver is the standard for beautiful high-quality silver jewellery and can not be replicated by lower priced silver plated jewellery. It is 92.2% pure silver, mixed with alloys to add strength and durability to stand the test of time. We promise superior service which includes fast shipping, great communication, and a full refund policy. Twelvesilvertrees.com also offers jewellery care tips, Jewellery news and a mine of information on our blog pages.

Service Guarantee 

We promise to give you a warm, friendly service and to respond to you and your order promptly and efficiently. See our Mission Statement & Values here to see what we are committed to. If you ever feel like you have received less than the best, efficient service, please contact us directly and let us know, we promise to do our best to rectify any issues or problems.
You can be assured that our checkout process is completely secure and that we will never sell or disclose your information to anyone. As a matter of fact, we don't even ever get to see sensitive information like your credit card numbers.