Contact Us

You can contact us directly on the contact form below or alternatively you can use any of the methods below.

PLEASE NOTE: I have a totally irrational phobia of telephones, please email or text if you can as I might not always be able to answer your call.
  • Facebook @twelvesilvertrees click here
  • Instagram @twelvesilvertrees click here
  • Twitter @12silvertrees click here
  • Pinterest @12silvertree click here
You can also contact us & buy selected lines on our Etsy store.
  • For our Etsy.com store click here

Due to the high volume of marketing calls, B2B contact is kindly requested to initially email us at: Timstinch@twelvesilvertrees.com and we will get back to you, please do not use our customer email address or phone number. 

FAQ

Our Products - 

  • All of our products come from ethical suppliers and artisans.
  • All items are guaranteed to be a minimum of 925 Sterling Silver (92.5 parts in 1000) unless otherwise stated.
  • Some items carry a full Uk Hallmark while others are stamped 925, due to the size or delicate nature of some of our designs.
  • This is in compliance the UK Hallmarking laws and regulations

Packaging - 

  • All our items are despatched in post friendly packaging as standard. If you wish to upgrade to presentation boxes etc please purchase the required items in the sundries section of our store.

 Notes & Exclusions - 

  • With regrets, we are unable to post our candle & diffuser ranges outside of the United Kingdom.
  • Delivery times are estimated and relay on various factors such as delivery company, Customs & Clearance etc. If you are concerned about your delivery schedule or require an express delivery option contact us at Hello@twelvesilvertrees.com 
Returns & Refunds - 
  • Please see our dedicated refund and returns policy on the footer, If you are unsure of anything, do not hesitate to contact us. 
Problems and complaints - 
  • Please let us know if you are not happy with any aspect of our service.
  • Email us at: Hello@twelvesilvertrees.com and mark the email subject 'urgent response required'. In your email please tell us the full details of the issue concerned, items purchased and your full contact details. We aim to deal with any issues that occur promptly and professionally and we will do our best to resolve any problems. 
If you have questions that are not covered in this section please contact us by email, Facebook or through the messenger service.