Contact Information

If you have any questions about our products, your order, delivery, or our services, we are always happy to help.

How to Contact Us

Business Name: Twelve Silver Trees Ltd  
Trading Name: Twelve Silver Trees

Email: Hello@twelvesilvertrees.com

Postal Address:  
Twelve Silver Trees Ltd  
20 Hurst Road  
Earl Shilton  
Leicestershire  
LE9 7FG  
United Kingdom

Please note: this address is for correspondence only and is not open to the public.

Website: https://twelvesilvertrees.com

You may also contact us through our official social media channels or via the contact form on our website.

Response Times

We aim to respond to enquiries within 1–2 working days. During particularly busy periods, including artisan markets, seasonal events, and holiday periods, replies may occasionally take a little longer, but we will always respond as soon as we can.

Order Enquiries

If you are contacting us about an order, please include:

• Your full name  
• Your order number  
• Date of purchase

This helps us locate your order quickly and assist you more efficiently.

Complaints

If you are unhappy with any aspect of our service, please contact us directly at  Hello@twelvesilvertrees.com so we can work with you to resolve the matter promptly and fairly.

Privacy

Any personal information you provide when contacting us will only be used to respond to your enquiry in accordance with our Privacy Policy.

Last updated: May 2026

Updates to This Policy

We may update this Contact Policy from time to time to reflect changes in our business or legal requirements.

Any updates will be published on this page with the revised date.