You can contact us directly on the contact form below or alternatively you can use any of the methods below.
Facebook @twelvesilvertrees click here
Instagram @twelvesilvertrees click here
Twitter @12silvertrees click here
Pinterest @12silvertree click here
For our Etsy.com store click here
Due to the high volume of marketing calls, B2B contact is kindly requested to initially email us at: Timstinch@twelvesilvertrees.com and we will get back to you, please do not use our customer email address or phone number.
All our products come from ethical suppliers and artisans. All items are guaranteed to be a minimum of 925 Sterling Silver (92.5 parts in 1000) unless otherwise stated. Some items carry a full Uk Hallmark while others are stamped 925, due to the size or delicate nature of some of our designs. This is in compliance the UK Hallmarking laws and regulations
All our items are despatched in post friendly packaging as standard. If you wish to upgrade to presentation boxes etc please purchase the required items in the sundries section of our store.
Notes & Exclusions
Click here for details of the payment methods we accept
Please see our dedicated refund and returns policy here or on the footer of every page on our site. If you are unsure of anything, do not hesitate to contact us.
Problems and complaints
Please let us know if you are not happy with any aspect of our service. Email us at:
If you have questions that are not covered in this section please contact us by email, Facebook or through the messenger service.