Free U.K. Delivery on orders over £15.00

Contact us

Contact us

Visit Us:

Twelve Silver Trees, kiosk 1, Odeon Arcade, 32-38 Market Place, Leicester, LE1 5HJ.

Shop Hours:

Monday, Wednesday, Thursday, Friday, Saturday 9.15-16.30 Tuesday & Sunday, by Appointment only

Email:  

Hello@twelvesilvertrees.com

Text message:

07932069482 

website:

www.twelvesilvertrees.com

Facebook @twelvesilvertrees click here

Instagram @twelvesilvertrees click here

Twitter @12silvertrees click here

Pinterest @12silvertree click here

For our Etsy store click here

Due to the high volume of marketing calls, B2B contact is kindly requested to initially email us at:

Timstinch@twelvesilvertrees.com

and we will get back to you, please do not use our customer email address or phone number. 

FAQ

Our Products

All our products come from ethical suppliers and artisans. All items are guaranteed to be a minimum of 925 Sterling Silver (92.5 parts in 1000) unless otherwise stated. Some items carry a full Uk Hallmark while others are stamped 925, due to the size or delicate nature of some of our designs. This is in compliance the UK Hallmarking laws and regulations

Packaging

All our items are despatched in post friendly packaging as standard. If you wish to upgrade to presentation boxes etc please purchase the required items in the sundries section of our store.

Shipping & Delivery Charges

UK 

Collect in store: Free

£0.99 to £14.99 - Standard Delivery £3.35

£15.00+ - Free Delivery

1-3 working days estimated delivery time

Europe

£15.00-£49.99 - Standard Delivery £5.25

£50.00+ -Free Delivery

4-5 working days estimated delivery time

USA

£15.00-£49.99 - Standard Delivery £9.50

£50.00+ - Free Delivery

6-10 working days estimated delivery time 

Australia & New Zealand 

£15.00-£49.99 - Standard Delivery £12.95

£50.00+ - Free Delivery

9-15 working days estimated delivery time 

Canada

£15.00+49.99 - Standard Delivery £14.95

£50.00+ - Free Delivery

10-16 working days estimated delivery times

Notes & Exclusions

With regrets, we are unable to post our candle & diffuser ranges outside of the United Kingdom.

Delivery times are estimated and relay on various factors such as delivery company, Customs & Clearance etc. If you are concerned about your delivery schedule or require an express delivery option contact us at Hello@twelvesilvertrees.com 

Payments

We accept payments by Shopify secure payment gateways and via PayPal.

Refunds/returns

Please see our dedicated refund and returns policy here on the footer of every page on our site. If you are unsure of anything, do not hesitate to contact us.

Problems and complaints

Please let us know if you are not happy with any aspect of our service. Email us at:

Hello@twelvesilvertrees.com

and mark the email subject 'urgent response required'. In your email please tell us the full details of the issue concerned, items purchased and your full contact details. We aim to deal with any issues that occur promptly and professionally and we will do our best to resolve any problems.

Further information

If you have questions that are not covered in this section please contact us by email, Facebook or through the messenger service.